Bay Networks 5391 Guide d'installation Page 124

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Remote Annex 2000 Hardware Installation Guide
Appendix C Warranty and Technical Support Information
C-6
You can also contact us via the Internet’s electronic services:
Electronic Mail
In Burlington, MA: [email protected]
World Wide Web
http://www.xylogics.com
Bulletin Board Service (BBS)
The BBS telephone number is (617) 273-1499. Use the modem
settings: 14400, 8, 1, N. Or, you can ftp files from the BBS at
bbs.xylogics.com.
Customer Assistance Programs
There are eight Xylogics’ Customer Assistance Programs available,
designed to provide high-level support packages that address a
variety of needs:
Premium Customer Assistance.
Prioritized Support Response.
Express Hardware Replacement.
Automatic Software Updates.
Multiple-site Software Redistribution License.
On-site Support and Consulting.
University Support Program.
Contact your reseller for information on selecting and purchasing a
support plan.
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